Refund Policy

Important notes‼

Cancellation/Postponement:

  Must be informed to Dulcens Admin at least 48 hours before registered class time.

  Cancellation/postponement less than 48 hours, shall not be entitled to a refund or replacement class. 

  Replacement class must be fulfilled within one month of the registered class date.

REFUNDS

Upon receiving the returned product, we will notify you and begin inspecting the product as per your concerns.

We will then immediately notify you of the status of your refund.

Please note that a full refund is applicable if the product returns to us unused, untouched and in the same exact condition as it was when it left our premises.

Please note that all refund for exchange and cancellation will be created via credit voucher ONLY (No expiration for the credit voucher). Please contact us if you wish to amend/cancel your order. 

Dulcens will not be held liable for any damages to the product sustained during the delivery process or once it had left our premises. 

If your refund is approved, we will initiate a refund to your via credit voucher which you can use for your next purchase.